Newsletter November 2025

Hello from all of us at Elizabeth House!

We’re back with the latest updates from your local GP practice — keeping you informed, supported, and healthy.

🕒 Opening Hours
 Monday: 8:00am – 8:00pm
 Tuesday – Friday: 8:00am – 6:30pm

Need help outside of these hours? Visit NHS 111 online or
call 111 for urgent medical advice.
📅 Appointments – Help Us Help You

Between 1st August and 31st October, we had a significant number of booked appointments — but also quite a few that went unattended. If you can’t make your appointment, please cancel it as early as possible. That way, someone else who needs care can be seen sooner.

👋 Meet the Team (and Farewell to Familiar Faces)
Dr Tosin left the practice in August.
Dr Faik joined in September and works Mondays and Wednesdays
Jo (Phlebotomist) will be retiring at the end of December
Natalie has joined our reception team and will be working on Tuesdays.

🏥 Christmas Bank Holiday Closures
We will be closed on Thursday 25th, Friday 26th December and
Thursday 1st January for the Christmas Bank Holiday’s.

Please note we are also closed on Tuesday 11th November from 1pm due to Staff Training.

📌 Please order any prescriptions early to avoid delays

💻 Booking Appointments – Update on Appointment System?
NHS England is encouraging GP practices to implement online triage systems. Elizabeth House aims to maintain both phone and online appointment booking options and does not plan to move to a full online triage model.

Online Forms are available from 8:00 am – 6:30 pm, and are monitored throughout the working day.
Patients not calling to book routine appointments are encouraged to call at any time through the opening day, patients do not need to call at 8am when the practice opens for routine appointments, these can be booked at any time.
🏥 Are you a Military Veteran?
A recent audit has suggested that the practice has a lower than expected number of military veterans coded as such on their medical records. During the flu clinics this season, patients were asked if they are military veterans. This information is recorded to ensure eligible patients can receive priority referrals for service-related conditions. If you are a military veteran and are unsure if this is noted on your medical records please let reception know so we can make sure this is coded for you.

💙 Are You a Hidden Carer?
If you support a loved one who couldn’t manage without you,
you might be one of Surrey’s 120,000 unpaid carers — and
you’re not alone.
Action for Carers Surrey is here to support you with free advice
and services:
 Help with benefits and legal rights
 Emotional and peer support
 Wellbeing events, days out, and more
👉 Visit: www.actionforcarers.org.uk/missing-carers
📞 Call: 0303 040 1234
📧 Email: SupportMe@actionforcarers.org.uk
You care for them — let us care for you.

🍁 Autumn Flu & COVID Vaccinations
Our Flu and COVID vaccination clinics have been running
since the beginning of October.
We have been offering appointments for individual or
combined vaccines, administered by our highly trained
staff.
If you are eligible and have not been vaccinated please
contact reception to book this in.

🗣 Join Our Patient Participation Group (PPG) Want to have your say in how the practice runs? We’d love you to join our PPG!
🖱 Minutes from our latest meeting are on our website.
📧 To get involved, email us at:
elizabeth.housesurgery@nhs.net

📱 Keep Your Contact Details Up to Date
Please let us know if you’ve changed your phone number, address, or emergency contact. It helps us deliver safe, effective care — especially for appointment updates and test results.
Thank you for being part of the Elizabeth House family.
🌐 Visit our website
📘 Join us on Facebook
— Your team at Elizabeth House Medical Practice

Published on 25 November 2025